The processing time usually takes 3-6 business days since the day of order confirmation and delivery time is 3-5 business days.

We don’t offer previews, which helps us keep turnaround times quick and prices fair. However, every portrait is hand-illustrated by a professional artist with great care. If we notice any issues with the photo you upload—like low quality, poor lighting, or unclear details—we’ll reach out before we start creating your artwork.

Clear, high-resolution photos taken in good lighting with your pet facing the camera work best. Avoid blurry or dark images. For more information take a look at image guidelines section

All our prices include full coverage of custom fees and taxes. If you get asked to pay any taxes – just let us know and we will cover all the expenses for you.

Do not worry about it, we can send a replacement or provide a full refund of the purchase price.

We offer custom t-shirts, hoodies, mugs, phone cases, and more—all featuring your pet!

Yes, our apparel fits true to size. Please refer to our size guide on each product page for the best fit.

Yes! Once your order ships, you’ll receive a tracking number via email. Please note that if you ordered multiple items (like a portrait and apparel), they might arrive in separate packages depending on where they're produced—each will have its own tracking number.

Nope! We create portraits of all pets—birds, bunnies, reptiles, horses, you name it. If it has a face, we can draw it!

Absolutely. Many customers honor their beloved pets this way. Just upload the best photo you have—we’ll treat it with care and respect.

Because our products are custom-made, we don’t offer returns. However, if there’s an issue with your order, we’ll make it right!